RETURN & REFUND POLICY

We want you to feel confident shopping with us. If your product arrives damaged, defective, or different from what was described, you may request a refund.

You may request a refund if:

  • The item arrived damaged or defective

  • You received a different product than ordered

  • The package was lost/exceeded the maximum delivery time

  • The order took more than 60 days to arrive in your country

How to request a refund

Please contact us at [your email] and include:

  • Order number

  • Photos or videos of the issue (if applicable)

Refund Request Deadline

  • Within 7 days after the product is delivered.

Refund Method

Once approved, refunds are issued using the same payment method used at checkout.

Example: If a customer receives a sweater with a manufacturing defect and sends a photo, we will approve the case and issue a full refund.